Our Survey and Valuation Team this week received a visit from an auditor on behalf of a longstanding client who instructs us to undertake Valuation Surveys.
The regular client is a Panel Manager who acts nationwide on behalf of various well known mortgage lenders.
During the thorough audit, Lea Hough’s processes and documentation were reviewed against the client’s criteria and lenders’ requirements. The audit covered issues such as: the quality of our valuation reports, comparable evidence of market valuations, detailed site notes, health and safety, financial diligence, equipment checks, policies and procedures etc.
The overall aims of the audit are to ensure that high quality standards of report writing are being maintained and to ensure that the highest levels of customer service are delivered. The audit also ensures that we achieve a high level of consistency amongst our Chartered RICS Valuation Surveyors and RICS Registered Valuers.
We are pleased to confirm that we scored 100% in the audit!
This secures our position on this panel and we look forward to continuing to work with our key client.
Lea Hough’s experienced team offer Valuation Reports on all types of property, for mortgage lending purposes and well as private client valuations. We also undertake as RICS Homebuyers Reports and Building Survey Reports. All survey reports are undertaken by our experienced RICS qualified Chartered Surveyors and all valuations are carried out by our RICS Registered Valuers. Whichever survey you choose, our expertise and local knowledge enable clients to make informed decisions. Please contact us on 01254 260196 or 01772 458866 if you require a property Valuation or a Survey.