Lea Hough & Co. LLP are committed to protecting and respecting the privacy of all our clients. This privacy notice relates to all data collected throughout our business activities setting out the lawful basis on which we collect and process personal data, detailing your rights regarding personal data, in compliance with the EU General Data Protection Regulations (GDPR). Any information submitted by you will be used solely to provide the services that you have requested and for our own administrative purposes. Any information supplied will not be accessible to or supplied to any other user or to a third party unless required by law.
Lea Hough & Co. is a limited liability partnership (registration number OC306054) of Chartered Surveyors and Property Consultants whose registered office is 7 Ferry Road Office, Preston, PR2 2YH and who operate from two main offices, details of which are below.
8 Eaton Avenue,
Matrix Office Park,
Telephone: 01772 458866
2 Capricorn Park,
Telephone: 01254 260196
We also have smaller satellite offices at Fern Court Business Centre, Clitheroe and White Cross Business Park, Lancaster.
We collect information about you when we receive instructions to act on your behalf, you visit our website, sign up for property alerts via the website or enquire about the services that we provide. This information is stored securely on our central database, individual client files or secure cloud backup.
Lea Hough & Co. will only collect personal data or personal information required to fulfil their obligations to Clients or in response to business enquiries.
Lea Hough & Co. do not gather any sensitive personal data and our services are not directed to children under the age of 13.
Lea Hough & Co. hold personal data on one or more of the following legal basis as defined in Article 6 of the General Data Protection Regulations.
Some of the above grounds for processing your personal data will overlap and there may be several grounds
which justify our use of your personal information.
This information is available to the Partners and employees of Lea Hough & Co. and will only be used as required to undertake the instructions for which the information was obtained.
Lea Hough & Co. will not sell, rent your personal data, or share it with third parties for marketing purposes, however, we may pass client information to third party service providers who have been engaged for the purpose of completing tasks and providing services on our behalf.
Only where there is a legal, financial or compliance requirement, will this information be submitted to a third party and personal data will be processed by and on behalf of the company. We will require third parties to comply strictly with your instructions and data protection laws making sure that appropriate controls are in place.
We take reasonable technical measures to protect against unauthorised access, modification or misuse of the data we hold to carry out your instructions. Our systems are password protected, backed up with router firewalls compliant with best practice and ongoing staff training.
In the absence of any legal requirement, your personal data will be retained for as long as deemed necessary for the purpose of completing the instruction, undertaking conflict of interest checks or for legitimate purposes. Whilst you have the right to withdraw consent, for legal or legitimate purposes we are required to retain this information but will not use it for any other purpose. You need to inform Lea Hough & Co. if your personal data changes.
Lea Hough & Co. are committed to protecting all personal data stored on our in-house server secured and backed up by passwords, router firewalls, file encryption, server & client antivirus and Cloud Backup. All staff have received training on data protection procedures and accountability.
Lea Hough & Co. has a Data Protection Policy that includes a clear process for handling data breaches should one occur. Any data breaches discovered externally should be reported to Michael Harrison, the designated partner responsible for GDPR immediately.
Please contact us if you have any enquiries arising from this privacy notice. Where possible, please raise all enquiries in writing.
If you are unhappy with our handling of your data or something that we have done or failed to do, please inform us in writing. We will acknowledge receipt of all complaints and will endeavour to investigate the complaint as soon as reasonably practicable.
All complaints should be sent to:
Michael Harrison B.Sc. (Hons) MRICS,
Lea Hough & Co. LLP
Designated GDPR Partner,
2 Capricorn Park,
Telephone: 01254 260196
You may also complain directly to the Information Commissioner’s Office if you are concerned with how we are handling your personal information. Their contact details are shown below:
Information Commissioner’s Office,
Tel: 0303 123 1113 or 01625 545745
This Privacy Notice was last reviewed in May 2018. The content of the policy may be reviewed and changed without prior notice, please visit our website for any changes. We may update the terms of this privacy notice at any time, so please do check it from time to time.
Michael Harrison B.Sc. (Hons) MRICS
Chartered Building Surveyor